Manuel A´ lvarez^∗, Ana Moreno and Carlos Mataix

Department of Organization, Business Administration and Statistics, School of Industrial Engineering, Madrid Polytechnic University, Madrid, Spain

There is an increasing awareness among all kinds of organisations (in business, government and civil society) about the benefits of jointly working with stakeholders to satisfy both their goals and the social demands placed upon them. This is particularly the case within corporate social responsibility (CSR) frameworks. In this regard, multi-criteria tools for decision-making like the analytic hierarchy process (AHP) described in the paper can be useful for the building relationships with stakeholders. Since these tools can reveal decision-maker’s preferences, the integration of opinions from various stakeholders in the decision-making process may result in better and more innovative solutions with significant shared value. This paper is based on ongoing research to assess the feasibility of an AHP-based model to support CSR decisions in large infrastructure projects carried out by Red Ele´ctrica de Espan˜a, the sole transmission agent and operator of the Spanish electricity system.

Keywords: analytic hierarchy process; decision-making; innovation; stakeholders; corporate social responsibility

To link to this article: https://doi.org/10.1080/14783363.2012.669561